Support & Help
Get help with your disposal space, find answers to common questions, and learn how to make the most of digital decluttering.
Last updated: December 2024
1. Getting Started
Welcome to your digital disposal space! Here's how to get started with decluttering your digital life:
Creating Your Account
- Sign up with your email address or Google account
- Verify your email to activate your disposal space
- Set up your profile and preferences
- Start with 15GB of free storage space
Your First Disposal
- Drag and drop files directly into your disposal space
- Use the upload button to select files from your device
- Import files directly from Google Drive
- Items are safely stored and hidden from your daily view
2. Managing Your Disposal Space
Learn how to effectively organize and manage your disposed items:
Organization Tips
- Use descriptive file names for easy retrieval later
- Regularly review and clean up your disposal space
- Use the search function to quickly find disposed items
- Sort and filter files by name, size, or date
Restoring Items
- Right-click any item to see available options
- Download files individually or in bulk
- Rename files to keep them organized
- Permanently delete items you no longer need
3. Storage and Limits
Understand your storage limits and how to manage your space effectively:
Free Plan (15GB)
- 15GB of disposal space for your digital items
- Unlimited file uploads and downloads
- Full search and file management features
- Standard support through email
Premium Plan (100GB)
- 100GB of disposal space with $0.10/GB overage
- Priority support with faster response times
- Advanced organization features
- Enhanced security and backup options
Tip: Monitor your storage usage in the sidebar to avoid hitting limits. Consider upgrading to Premium for more space and faster support.
4. Frequently Asked Questions
What happens to my disposed items?
Your disposed items are securely stored in the cloud and hidden from your daily view. They remain accessible through your disposal space dashboard and can be restored or permanently deleted at any time.
Can I download multiple files at once?
Yes! You can select multiple files and download them all at once. Simply select the files you want and use the bulk download option.
How secure are my disposed items?
All disposed items are encrypted with industry-standard 256-bit AES encryption. Your data is stored in secure, certified cloud infrastructure with regular security audits.
What file types are supported?
You can dispose of any file type - documents, images, videos, archives, and more. There are no restrictions on file types, only on total storage space.
Can I access my disposal space offline?
The disposal space requires an internet connection to access your items. However, you can download items for offline use whenever needed.
5. Troubleshooting
Common issues and their solutions:
Upload Issues
- Check your internet connection stability
- Ensure you haven't exceeded your storage limit
- Try refreshing the page and uploading again
- For large files, consider uploading in smaller batches
Login Problems
- Verify your email address and password are correct
- Check if Caps Lock is enabled
- Try resetting your password if needed
- Clear your browser cache and cookies
Performance Issues
- Use a modern browser (Chrome, Firefox, Safari, Edge)
- Disable browser extensions that might interfere
- Close other tabs to free up memory
- Try using an incognito/private browsing window
6. Account Management
Manage your account settings and preferences:
Profile Settings
- Update your profile information and avatar
- Change your password or enable two-factor authentication
- Manage your email preferences and notifications
- View your storage usage and upgrade options
Subscription Management
- Upgrade to Premium for more storage and features
- View your billing history and payment methods
- Cancel or modify your subscription at any time
- Export your data before account deletion
Still Need Help?
Can't find what you're looking for? Our support team is here to help you make the most of your disposal space.
Email Support
Get detailed help with your disposal space questions.
General: kenny@ketryon.com
Technical: kenny@ketryon.com
Billing: kenny@ketryon.com
Response time: 24-48 hours (Premium users: 4-8 hours)
Community
Connect with other users and share disposal space tips.
Forum: Coming Soon
Discord: Coming Soon
Guides: Available in Dashboard
Join our growing community of digital declutterers